Refund policy
Customer satisfaction is our goal! RXHAIR offers a 7-Day Return guarantee.
The policy is valid for 7 days from the delivery date.If you are unhappy with your purchase, please feel free to contact us for return / refund / cancel / exchange.
How to Apply for a Return/Refund
1. If you believe you have received defective or incorrect items, please report via e-mail within 7 days of receipt. Please include detailed descriptions, pictures, and/or videos in your report email(s) to [rongxhair_Shirley@163.com], as this will help accelerate the return/refund process.
2. Our customer service team will respond to you within 1 business day.
3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will contact you and process an exchange or refund within 2 business days.
Return
1. Kindly note that we DO NOT provide shipping labels.
2.Please return your package(s) via USPS Flat Rate shipping with a tracking number. For your convenience, please note that we are not responsible for lost or stolen packages. We will not issue return credit without proof of receipt and delivery. You are responsible for covering the return shipping costs, which must be prepaid.
3.In most cases, the return address is the company address, but the specific return address will be provided in the email.
Refund
1. The refund will be processed automatically and returned to your original method of payment within 3-10 business days.
2. For orders that customers refuse to accept upon receipt, or orders that are returned due to "undeliverable" addresses, and for which the shipping fee has already been paid, you may need to bear the shipping cost of the goods.
Returnable Items
1. You can return the product for a change of mind within 7 days of receipt, provided that the items are in their original, resalable condition: unworn, unwashed, uncut, unstyled (free of any stains from makeup, deodorant, or wear) and with the product's original package attached.Returns are free of restocking fees; however, customers are responsible for the return shipping cost for no-questions-asked returns.
2. Incorrect items sent to us will be discarded upon receipt. We reserve the right to , refuse, and/or reject returns from customers at any time due to the following reasons: 1) An irregular or excessive return history... 2) Suspected fraudulent or criminal activity.
In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.
Cancel
You can cancel or change your order for free before it is packed. This must be done by 10:00 AM (GMT+08:00) China Standard Time (Shanghai) on the day your order is placed.
Please feel free to contact us at [rongxhair_Shirley@163.com] or[Whatsapp: +86 181 2480 5753]for any assistance. We will do our very best to help you and reply to all messages within 1 business day.Our policies may be updated from time to time, and we will notify you in advance of any changes.
