Return Policy
Your 100% satisfaction is what motivates us to be perfect for you!
Instruction for Return:
1.All items must be returned in its original condition, (unaltered, unworn, undamaged and with tags attached with the original packaging), Please make sure the wig is INTACT and the LACE has NOT been cut.
2.Order need to be returned within 7 days after got the hair. And refund can only be processed once we get the return if the hair is all in its good and original situation. Express shipping fee will NOT be refund if we use the express shipping to ship out the hair, cause we already pay the money to the express shipping carrier.Please note that free gifts should be shipped out together with the original package.
3.Damaged items are ineligible for return.
4.After the return request has been authorized, the hair can be shipped back to the address given by customer service with the trackable shipping number.
Contact our customer service for the return information.
Email: [email protected]
Whatsapp: +86 15811855791
FAQ
1.HOW DO I MAKE A RETURN?
You may email us at service @[email protected] and let customer service know your order number. Our customer service team will help you move forward.
2.WHAT IS THE RETURN PERIOD?
We will provide a refund period on unused hair products within (7) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for return shipping costs together with the Custom Tax. Please send your return with a trackable option, We will not be responsible for lost returns.
4.HOW LONG THE RETURN PROCESS WILL TAKE?
Generally it depends on the which shipping method you used and the shipping period of return package. It takes longer time for other countries to receive the returned package besides US packages. RXHAIR customer team will need extra business days to inspected and confirmed returned package.
5.WHEN WILL I RECEIVE MY REFUND?
The refund will be provided to the original method of payment after customer service have received, inspected and confirmed returned package. Some financial institutions can take up to 7-15 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
Instruction for Return:
1.All items must be returned in its original condition, (unaltered, unworn, undamaged and with tags attached with the original packaging), Please make sure the wig is INTACT and the LACE has NOT been cut.
2.Order need to be returned within 7 days after got the hair. And refund can only be processed once we get the return if the hair is all in its good and original situation. Express shipping fee will NOT be refund if we use the express shipping to ship out the hair, cause we already pay the money to the express shipping carrier.Please note that free gifts should be shipped out together with the original package.
3.Damaged items are ineligible for return.
4.After the return request has been authorized, the hair can be shipped back to the address given by customer service with the trackable shipping number.
Contact our customer service for the return information.
Email: [email protected]
Whatsapp: +86 15811855791
FAQ
1.HOW DO I MAKE A RETURN?
You may email us at service @[email protected] and let customer service know your order number. Our customer service team will help you move forward.
2.WHAT IS THE RETURN PERIOD?
We will provide a refund period on unused hair products within (7) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for return shipping costs together with the Custom Tax. Please send your return with a trackable option, We will not be responsible for lost returns.
4.HOW LONG THE RETURN PROCESS WILL TAKE?
Generally it depends on the which shipping method you used and the shipping period of return package. It takes longer time for other countries to receive the returned package besides US packages. RXHAIR customer team will need extra business days to inspected and confirmed returned package.
5.WHEN WILL I RECEIVE MY REFUND?
The refund will be provided to the original method of payment after customer service have received, inspected and confirmed returned package. Some financial institutions can take up to 7-15 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
